Retail Shops estate of Age UK hosts a strong IT network comprising 450 computers. Retail PCs are the backbone of critical business and back-office operations. The systems were used for various purposes ranging from printing barcodes to Training and Payroll functions. Managing the volunteer network was another critical task. On the other hand, the local data load on the systems kept building up, which impacted the PC performance. While minor issues were sidestepped, downtime of over three hours a day or more for PC maintenance, severely hampered productivity of the outlets.

Solution: Age UK needed a robust and cost-effective cloud-based solution to address the IT challenges as the situation was getting increasingly chaotic with each passing day. After careful evaluation of a few options that the market had to offer, the organization decided to opt for Deep Freeze by Faronics Corporation. The authorities at Age UK found Deep Freeze’s capabilities relevant and effective in lowering the support load and Total Cost of Ownership (TCO) of the computers.

“Deep Freeze has the ability to view the entire PC estate at the click of a button and also has a dashboard that helps in quickly highlighting any potential issues at a glance.” – Danny Court, Project Manager, Age UK.

With nearly 20,000 students enrolled across undergraduate and postgraduate programs, Edinburgh Napier University comprises of both onshore and offshore campuses. The university also offers online programs, and has students from across 140 countries. An award-winning and globally acknowledged university, Edinburgh Napier has several innovative provisions to enhance the learning experience of students. The laptop loan service is one of the commendable acilities offered by the university that has gained momentum among students.

Solution: Their IT admins were on the hunt for a technology that would eliminate the need for the complex and time consuming re-imaging process. In other words, the need of the hour was a solution to simplify system maintenance and anagement. Authorities identified few products that seemed capable of resolving the pressing IT issues that Edinburgh Napier University was experiencing.

“We knew that we wanted this kind of system in place, and although there were a few available, Deep Freeze appeared to be the most mature product, with excellent remote console capabilities. We tried the various available solutions on several models of our laptops (and the occasional workstation) for stability and security. Offerings by various vendors were deployed on a few workstations for testing their capacity to combat the challenges. Deep Freeze Enterprise emerged as the most suitable solution with robust capabilities to address the issues.” – Donald Ross, Senior IT Developer, Information Services

In order to ensure customer satisfaction, the systems Interserve provides to clients must be meticulously maintained. This is not easy given the volume of users who may log into a computer while it resides within a customer’s workplace. With the reboot to restore functionality of Faronics Deep Freeze, Interserve was able to turn back the clock and give each and every one of its PCs a refresh with the touch of a button.