When you use Faronics products, you entrust us with data regarding your system and your system’s users. We recognize that your privacy and security are valuable, and that in collecting and holding your data we have the responsibility to use it responsibly and keep it secure. To ensure your privacy, we use your data only to provide you with services and to improve those services. To ensure your data security, we ensure the data is stored on secure servers, and erase it when you no longer require our services.
Why the software collects data
- Faronics’ products enables our customers to monitor and control user workstations and mobile devices, and as part of this process, our software collects and analyzes data regarding hardware and software configuration, and user activities. The data collected by the software is essential to its operation and its continued improvement. Simply put, Faronics software requires a fair degree of knowledge of the current and intended states of target systems to safely execute commands on them, and requires knowledge of user actions to effectively monitor what target systems are doing. This data is also used to help inform decisions regarding future improvements to the software, including how to improve user experience, what new features to develop, and what issues require correction. Faronics does not use system configuration or user data to create targeted advertisements.
Faronics software also collects data regarding our customers, which is used to maintain our relationships with those customers. Customer data is not used to create targeted advertisements.
Who analyzes and stores the data
- Faronics Standard and Enterprise software is deployed on-premise, such that the software resides on the customer’s’ servers and is maintained by the customer. The majority of this data remains with the customer; it is analyzed and stored on their servers, and subject to their data security and privacy policies. A small portion of the data is forwarded to Faronics for our use and analysis; in these cases, we use the data to maintain and improve the product, and to maintain our relationship with the customer.
Who is responsible for getting consent
- Although Faronics software is used to collect data, Faronics itself does not interact directly with the end users, who are the customers of Faronics’ customers. The software is either deployed by the customers on their own servers, or managed by Faronics at the customer’s’ behest. It is therefore the customer’s responsibility to ensure that they have consent to collect data from the end users.
Faronics data retention policies
In addition to our regulated responsibilities, Faronics is committed to following best practices in privacy and data protection. In an on-premise installation, Faronics only obtains a tiny portion of the data collected by the software, with the vast majority being managed and stored by the customer running the software. Data held by the customer is the responsibility of the customer, and is subject to their data retention policies. The data received by Faronics includes account and license information, which is held indefinitely, and product feedback, which is deleted after you stop using Faronic’s services.Note that you may request that Faronics remove your data if you choose. For more details, please see our Terms of Service.
Faronics privacy policies
What data is collected
Faronics on-premise products do not have the same data for all systems and users—what data is collected depends on which applications and services the customer has elected to use. In addition to identity, version, and configuration information of the Faronics products in use, the software has access to the following information according to each installed product: