Philadelphia FIGHT (FIGHT) is a non-profit organization designed to improve the lives of people living with HIV/AIDS. As of 2010, FIGHT’s Critical Path Project has embarked on a mission to create 27 Public Computer Centers with the purpose of providing digital literacy to more than 2900 people in the most vulnerable neighborhoods of North, South, and West Philadelphia.
Critical Path has only a very small Information Technology staff to manage all of the machines across all these centers, and that includes handling updates, maintenance, software, and fixing machines infected with malware. The volume of support tickets would simply be unmanageable for a team of this size, especially when accounting for travel time to and from each center. That’s where Faronics Deep Freeze comes in.