There’s nothing that slows down your organization’s productivity more than IT tickets. These pesky issues can pop up at any time and range greatly in severity. Luckily a reboot-to-restore solution can help to considerably cut down in the number of IT issues, helping you and your team maximize your time and energy.
Some Potential IT Tickets
An IT ticket is any message to your organization’s IT department that notifies them of issues requiring their assistance. These problems can range from serious viruses, zero-day threats or other security risks to a workstation that is running slower than usual. At best these issues make it harder for you to do your job, and at worst they can make it impossible. Either way, technical issues increase downtime significantly. Some common issues that get ticketed include:
- Unexpected shutdown
- Lost connection to the internet, a printer, or another device
- Slow service for the internet, or other application
- Lost data
Though these issues can be caused by any number of things, including simple human error or an employee’s misunderstanding of their workstation, many of these problems may be caused by some form of malware. Whether from a hacker targeting your organization or an employee accidentally clicking on a link that they shouldn’t, these threats are far more common than you think.
Another potential root cause of IT issues may be software that isn’t up to date or is unnecessary. Outdated software can take up space on workstations and slow down your machines.
If your organization has a large number of workstations, especially ones that may typically have multiple users, keeping track of all the downloaded software and potential risks can be overwhelming. You may quickly find yourself in a situation where your IT Department is overwhelmed with tickets, dramatically slowing down productivity. It’s every organization’s nightmare.
To prevent this scenario, some IT departments implement something called a restrictive approach. This limits the websites and programs available to workstation users, in an effort to cut down on security risks and an excessive number of downloads. While this strategy can be somewhat effective, it also greatly limits your employees’ capabilities. In the quest to limit downtime and increase efficiency, the restrictive approach may not be what you’re looking for.
The Reboot-to-Restore Answer
Luckily there is a better way. In combination with other IT best practices like consistent software updates and malware protection, a reboot-to-restore system can help to greatly reduce the number of IT tickets at your organization. Reboot-to-restore software returns a workstation to a pre-set configuration every time you restart it. This means that any actions that a user has taken will be lost each time the system is shut down. This approach is extremely common for workstations that have multiple users- in places like public libraries, schools and the healthcare field. It also is an incredibly effective way to reduce IT tickets while still allowing your employees to use their workstation completely free of restrictions.
Reboot-to-restore can keep the configurations of multiple workstations identical, making it easier for an IT department to understand the potential challenges a computer faces. It can also help to cut down on clutter, increasing workstation speed and efficiency. No matter what kinds of software a user downloads during their time on one of your workstations, it will be removed during a reboot. Overall, reboot-to-restore is an elegant way of restoring simplicity to usually anarchic public workstations. Doing so makes it easier for IT tickets to be addressed in as smooth a manner as possible.
Reboot-to-restore can also make your IT team’s jobs easier by preventing the spread of malware and other security risks. Any changes to a workstation’s code are erased, cutting down the damage. The strategy makes some forms of malware, like zero-day threats, almost impossible to take hold. Fewer security issues mean significantly less downtime for your organization.
Deep Freeze is Your Reboot-to-Restore Solution
Deep Freeze by Faronics is the premier reboot-to-restore software. The program is effective at letting you set and maintain a stable baseline configuration across as many workstations as you need. In addition to assisting your IT department by cutting down on malware and excessive downloads, Deep Freeze gives your workstation users complete freedom to explore the web and download programs as they see fit, increasing productivity and allowing for. It’s no wonder Deep Freeze users report a 63% reduction in IT tickets.
Rather than sitting around waiting for IT to fix yet another problem in an endless stream of them, Faronics Deep Freeze allows you to focus on addressing the real challenges of your job. Now get to work!
To learn more about how Faronics Deep Freeze technology can help your organization, visit our website or start a free trial today.