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CUSTOMER SUCCESS

Professional Services

Jump start your technical operations by overcoming key IT challenges. Our team of experienced Faronics Solutions Specialists will guide you through the deployment, migration, and upgrade of your Faronics solutions, ensuring you get the most from your investment.

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Assessment & Advisory

Specialized Assistance for Customers

Dedicated TAM

Optimize Operations for Best ROI

Implementation

Get Started Quickly with Faronics

Consulting & Customization

Custom Services for Your Unique Needs

Assessment & Advisory Services

Specialized Assistance for Customers
Evaluate your existing Faronics software implementation for optimal performance and operational efficiency. The assessment goes beyond the health check, providing a comprehensive, structured assessment and dives deeper into your requirements and use cases. Our Faronics Solutions Specialist will:
  • Review and analyze existing deployment
  • Understand your Business and System requirements
  • Make recommendations for functional optimization
  • Carry out functional verification and configuration checks
  • Ensure capability and capacity utilization
  • Remediations and problem resolution
  • Guidance on best practices and risk mitigation
  • Staff training and knowledge transfer
Info Sheet

Dedicated TAM Services

Optimize Operations for Best ROI
Leverage and implement best practices, methodology and standards based on years of experience servicing enterprise customers. Have a dedicated Technical Account Manager assigned to your account. Get year-round access to a Faronics Solutions Specialist who can guide and assist in realizing the best ROI for your investment.
TAM Benefits

Accelerate Time to Value

  • Experienced Solutions Specialist for guidance on all matters
  • Implement best practices, recommendations for optimal performance
  • Insight and Planning

Technology Adoption

  • Risk mitigation and impact assessment before new technology integration
  • Leverage new products and capabilities quickly
  • Solutions that work and align to your IT business priorities

Optimize Operations

  • Regularly scheduled assessments, reviews, and analyses
  • Knowledge, skill transfer and IT staff training
  • Prevent issues and resolve challenges faster

Customer Advocacy

  • Provide insider information and exclusive previews
  • Advocate customer concerns and feature request
  • Understand Business objective and meet operational requirements
Info Sheet

Implementation Services

Get Started Quickly with Faronics
Need help getting quickly deployed with all best practices and recommended configurations? Have the most functionally optimized solution for best ROI by choosing from one of our Professional Services Implementation packages and we will get you there.

  • Ideal for jumpstarting the entire process of planning, installing, configuring and deploying Faronics solutions quickly and efficiently.
    • On-call assistance over 7 days.
    • Suited for fast-paced deployments for 1000 endpoints or fewer.
    • Unlimited email assistance by a dedicated Solutions Specialist during the entire service term.
  • Deliverable includes a fully functional test deployment and a good understanding of best practices to configure and manage Faronics solutions for your unique environment.

  • Ideal for planned deployment across staggered network or organizations needing a more scoped, tested and gradual deployment cycle.
    • On-call assistance over 30 days.
    • Follow-up calls for functional verification.
    • Suited for deployment to be carried out in multiple stages or phases.
    • Unlimited email assistance by a dedicated Solutions Specialist during the entire service term.
  • Deliverable includes a fully functional production deployment of Faronics solutions with configuration checks, and log checks before completion of deployment.

  • Ideal for comprehensive deployment assistance in scoping, configuring, training and routine follow-ups to check the success of the implementation.
    • On-call assistance over 90 days.
    • Follow-up calls for functional verification.
    • Dedicated to training IT staff.
    • Suited for deployments with multiple stakeholders requiring extensive support and training.
    • Unlimited email assistance by a dedicated Solutions Specialist during the entire service term.
  • Deliverable includes best-effort to deploy Faronics solutions on most endpoints in your production environment following a plan that aligns to your organization’s project priorities and timeline requirements.

This service entitles end to end assistance in the implementation of Faronics solutions. Involves planning, installation, configuration, and review services.

Get professional deployment services, expert training, best-practice guidelines, and technical advisor support throughout implementation. All services are carried out, validated, and implemented by field-proven experts in accordance with industry best practices and standards. Handoff to Faronics Technical Support at the end of the service term.

Consulting & Customization Services

Custom Services for Your Unique Needs

Technology is rapidly evolving, it’s imperative to have your business vision succeed with the latest in Security, Mobility, Management, and Automation. We can help you uncover the best tech to solve your toughest business problems, no matter the industry, at a pace that’s right for your business.

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Partner with us to apply new technology to address some of your biggest business challenges.

We have the toolset, expertise and years of experience in building collaborative, innovative and intelligent technology solutions.

Our Services

Mobility

Mobility

Achieve your business mobility goals.

Managing fleet of mobile devices to building custom mobility business solutions, we offer pre-built and customized solutions that your business needs.

Security

Security

Build solutions that align with your security goals.

Patented solutions for protecting endpoints from external threats and undesired changes. Solutions that work on Windows, Mac and Chromebook platforms.

Management and Monitoring

Management and Monitoring

Simple but powerful solutions for total endpoint control.

Automation based solutions ranging from Patch Management, Usage Monitoring, Power Management and Software Compliance. Get custom tools built to your IT management efficient.

Cloud and on-premise

Cloud and on-premise

Delivery model that suits your business requirement

Develop on-premise, public or private cloud solutions. Utilize our expertise in deciding what’s best suited for your workloads, user experience and scalability needs.

Software and Application Services

Software and Application Services

Smart solutions that utilize the latest in technology space.

Utilizing the latest in technology like Cloud, Web, data analytics and visualization, build solutions to use technology for solving business challenges.

Custom Software Development

Custom Software Development

Software Migration and Upgrade support

Migrate or update existing Software solutions. Get our development team to create smart software solutions that resolve many complex business problems in an effective way.

Ready to find out more about Faronics? Let us know how to reach you.

We're here to help you in any way possible.