As organizations across the globe continue to adapt and find innovative ways to maintain a remote workforce, they are still being faced with technological challenges and obstacles to their regular business operations. At the initial outbreak of COVID-19, many companies did not yet possess the infrastructure to support remote employees, and found themselves scrambling to find the resources to do so virtually overnight. As a result, employees at individual companies may not be working from organizationally shared devices or operating systems, resulting in confidential information and sensitive data being accessed from unprotected, personal devices.
The liability associated with remote access puts companies at risk for data breaches, especially as data privacy laws and regulations become increasingly strict to grow alongside evolving technologies. By utilizing cloud-based services, companies are able to place remote applications in a centralized server, allowing employees to log on to a secure server-client app from their own device at home.
These remote servers promote system scalability and reduce implementation and configuration time. However, they still require the regular maintenance that servers would need on-location. The Society for Human Resource Management warned that internal IT help desks and resources will become strained as a result of remote employees requiring troubleshooting, equipment start-up advice and additional technical assistance. To manage this cost and increase overall productivity, organizations should partner with application management solution providers, as they will be able to set up, deploy and automate updates across any app instantly and remotely.
Benefits of Automated Maintenance
The automation of low-level tasks such as user updates can help managers to reprioritize labor for more important core business functions, allowing the organization itself to better serve its own customers. Administrators are oftentimes overwhelmed with complex support tasks in addition to their daily functions. Bert Scalzo, senior product manager at IDERA, noted that automation removes the manual effort of regularly scheduled upkeep and maintenance tasks, increasing productivity as well as improving the consistency of overall output, according to Database Trends and Applications.
Not only does the automation of simple processes create additional time for IT employees and allows for the reallocation of valuable resources, but Forbes proposed that small-to-medium-sized businesses, also known as SMBs, benefit from this technology the most. By capturing new efficiencies and increasing their overall productivity, SMBs can close the gap between themselves and larger competitors.
Automation is continuing to grow and evolve across industries, however organizations who adopt the technology now can expect long-term growth in efficiencies across business functions.
By partnering with solutions providers like Faronics for remote maintenance tasks, organizations can enjoy 100% workstation availability and free up their own IT teams from tedious technical support and software issues. Faronics Deploy uses an agent-based setup to manage applications. After the initial scan, computers are listed in a grid with application versions across categories available for drill-down. Deploy’s policy management interface lets users set up a completely automated application, and by operating with Faronics Cloud, users can do so entirely remotely.
Deploy helps keep your environment updated by updating applications in the background. The user does not see any notifications or pop-ups during app installation, and can also turn off auto-updates for most third-party applications. These features not only remove the security risk of old or unsupported apps, but also helps to improve productivity for remote employees as it creates a distraction free user experience.
By automating maintenance tasks, clients are able to remotely connect to the Deploy Server without the use of a localized server. This eliminates the risk of single-point failure, as uncompleted or malfunctioning updates are instantaneously detected and monitored in a dedicated grid on the user-friendly Deploy dashboard.
Deploy clients enjoy all of the benefits of automated maintenance, without having to dedicate their own resources to configuration and implementation.
The Future of Remote Work
While the race toward digitalization had already begun long before the pandemic, a recent study by McKinsey & Co. revealed that globally, this trend will only continue to grow, with COVID-19 serving as the catalyst for organizations who had yet to already adopt the technology. A total of 76% of survey respondents have now accelerated their strategy for automation and artificial intelligence, and plan to continue to do so into 2025. While organizations continue to find new methods to support their remote workforce in the short-term, they should also begin to look ahead toward the future and identify trustworthy providers to automate processes such as scheduled maintenance tasks.
With over 20 years of supporting nearly 30,000 unique customers, Faronics has a long history of providing excellent value to customers. We deliver software that helps manage, simplify and secure multi-user computing environments.