Untangling The Mess Of IT Support

Untangling The Mess Of IT Support

It’s going to be one of those days. You know the kind I’m talking about.

I put my headphones into my bag every night, and every morning I pull them out when I get to work. This goes smoothly time and time again, but then today I took them out only to find some knotted and tangled mess. I’m either the victim of a sick joke or a well decorated 8-year old Boy Scout has a grudge against me. It’s a sign. It always is. These days always go downhill from here…

When you work in IT support, these kinds of days seem to happen all of the time. Unpredictability and IT support go hand in hand. It would be great if you could predict computer crashes, network failures, or virus attacks— I would love it if the website going down would give at least a half hour warning. If only we lived in a perfect world!

It may not be perfect but there are ways stack the odds in your favor. The right computer management solution can be just what you need to ensure that every time you pull out your headphones in the morning, they’ll be nicely coiled just like they were when you put them away last night.

When you take out your headphones each morning what do you get—a nice coil or tangled mess? Do you have an effective computer management solution?

About The Author

Scott Cornell

When he’s not knee deep in blogging and all things tech, Scott spends his free time playing ultimate Frisbee and watching foreign films. An expert in emerging tech trends, Scott always has his ear to ground for breaking news related to IT security.

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