Today’s desktop management and administration tools offer IT professionals a much more comprehensive experience than their earlier renditions – particularly those designed for remote access.
According to Devolutions, remote desktop tools are used as solutions that allow access to remote computers and permit administrators to take control of users’ computers – for example, those used by employees. Popular tools of the trade include Remote Desktop Protocol, PuTTY and virtual private networks; these and other solutions are either provided with certain operating systems or sold through third-party providers.
To properly oversee the day-to-day operations of any organization’s IT network whose users use remote access features, administrators need to ensure that they too have the right tools for the job. These should enable a remote management solution that permits supervisors to connect to a variety of technologies and protocols, store sensitive data, establish secure sessions for users, establish security features and allow for easy accessibility, Devolutions explains. As such, remote desktop technology, for example, is only one aspect of a working management solution, as there are tools available today with features specifically designed to handle technical troubleshooting.
How, where and why is remote IT administration used, and what are the advantages?
Remote IT administration is an important feature in running an entire network, and tools today empower administrators with the ability to monitor user, application and desktop behavior and quirks from nearly anywhere – whether it be at the office or out in the field. This can help those in charge to respond to issues efficiently and assist with the installation of new software, applications and updates for those unable to do so on their own, according to Trust Radius.
Devolutions reports that remote desktop management software brings with it numerous benefits, namely those related to productivity, cost savings, security and overall ease of accessibility. The ability to establish secure team logins, store passwords and manage privileged accounts are just a few examples of how the tools can help to centralize and streamline operations. As a result of the time you save carrying out tasks using the technology compared to without it, you will also see increased cost savings; security features can prevent further issues from occurring. Remote desktop protocols, for example, are one great tool to include in a strong line of cyber defenses, Security Week reported.
According to Trust Radius research, remote desktop software remains the most prevalent in the IT and computer software industries, although its use is gaining traction in others. The research shows that top users behind those in computer-related areas included higher education, financial services, healthcare and construction. A majority of businesses using the technology are small-to-mid-sized (55%), with enterprise-level companies comprising only 22% and the rest being of unknown sizes.
What to look for when choosing the best management tool for your remote IT administration needs
According to Tech Genix, the needs of smaller and enterprise-sized businesses typically differ when it comes to their choice of a remote desktop management system based on two main factors. When it comes down to picking a remote tool, businesses always need to consider the level of complexity they require with regard to unique features and accessibility. Businesses also need to factor in the number of tasks required of their respective IT management teams and where the remote solutions will be applied.
Larger businesses may require more complex and higher-quality (also expensive) remote desktop tools with integrated third-party options, Pulseway founder and CEO Marius Mihalec told Tech Genix’s Mitch Tulloch. With smaller budgets, small-to-mid-sized businesses should always consider tools that provide as many key or important features with each purchase as possible.
Marius said that that SMBs should have “the ability to monitor, manage, and of course upgrade systems automatically — as well as respond to any urgent server inquires (which are) critical. He added that the “ease of use and convenience has always been a key differentiator of the most successful multifunction remote desktop solutions.”
For example, Faronics offers a special command line control for network administrators who remotely manage Deep Freeze computers that works in conjunction with third-party enterprise management tools or other solutions. This is operated using programs capable of running script files. All-in-one solutions are another viable option available today that can perform multiple tasks typically handled by multiple tools.