Frequently Asked Questions

  • Deep Freeze is a reboot to restore application that when installed will remove any changes made to a protected computer when you reboot. It is as easy as rebooting or restarting the computer to restore it.
  • Deep Freeze is great at protecting computers where changes that users are making to the computers are unwanted. This can have benefits in:
    • – Public access environments where large numbers of users work on systems and make unwanted changes.
    • – School labs and classes where a consistent user experience is required to ensure consistency in instruction.
    • – Corporate environments where there is a need to ensure that sensitive data is not left on computers.
    • – Any environment where there is a need to ensure that systems are not changed without administrative approval.
  • Some unwanted changes are:
    • – Unapproved applications
    • – Viruses
    • – Malware
    • – Malicious software
    • – Configuration changes
  • Yes, with the correct settings on Deep Freeze, the previous applications and configurations will be retained after rebooting.
  • Computer imaging, Windows restore, complete hard drive wipe, etc. are just some of the inefficient solutions. All of them take up valuable hours of time and decrease productivity. If you have several or hundreds of workstations to restore, it would be a nightmare. With Deep Freeze, you just need to reboot or restart the computer to restore it.
  • There are a number of approaches to saving user data. In many cases, the user data can be saved directly to network or cloud based storage. In situations where the users have to save data locally, Deep Freeze can be configured to allow specific portions of the hard disk to remain unprotected for the users to save to.
  • Deep Freeze has a number of ways to work with processes that require periodic changes on computers. Deep Freeze itself has the ability to install Windows updates on protected systems, both on demand and on a scheduled basis. For other installations and updates, a number of scheduled tasks or command line control components can be used to allow Deep Freeze to work with solutions and processes.
  • Deep Freeze Standard is our basic product that protects 1 to 10 computers. It is intended for smaller deployments where the machines can be managed and updated manually.
    Deep Freeze Enterprise provides the same protection for any number of workstations (1 to 1000+ computers), but adds a large number of features that enable remote management, automatic updates, and the ability to integrate with 3rd party management tools.
    Deep Freeze Server is for managing servers.
    Deep Freeze Cloud is a cloud based management platform that incorporates Deep Freeze Enterprise with a web-based management console and a number of additional features to ease the management of computer systems protected by the platform.
  • Deep Freeze is supported on Windows XP, Vista, 7, 8, 8.1, and Windows 10. The server edition of the software can protect Server 2008, 2008 R2, 2012, and 2012 R2.

    Deep Freeze Mac supports systems running Mac OS 10.7.x and higher.

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