CASE STUDY
Measuring the ROI of Faronics Deep Freeze
"Deep Freeze’s patented technology makes computers immune to any software related issues, and assures IT that any changes are only temporary and will have no lasting effects on the protected computers. Users, on the other side, can enjoy a fully functional and unrestricted computing experience for maximum productivity."
Challenges Faced

Lowering IT costs and providing a solid ROI for IT projects are among the top challenges for IT executives. Gartner reports that a locked-down and well-managed desktop PC can be 42% less expensive to keep than an unmanaged one, and that the salary cost of a help desk employee can be estimated to be between $21.63 and $40.86 per hour. The average help desk cost per contact is estimated to be $23.09.

A Solution That Worked

The Faronics Survey had 1,293 responses that drew the following picture: Organizations using Deep Freeze reported 40% fewer support tickets per desktop compared to organizations not using Deep Freeze, equating to over $52,000 in annual savings per 1,000 computers. Organizations that have Deep Freeze on ≥ 90% of desktops reported a 63% reduction in support tickets with the lowest ratio of 2.14 support tickets per desktop compared to 5.76 for organizations not using Deep Freeze. Organizations using Deep Freeze reported that their support personnel manages 12% more desktops per employee compared to organizations without Deep Freeze.

Study Reveals Deep Freeze Substantially Lowers IT Support

Lowering IT support costs and providing a solid ROI for IT projects are crucial challenges for IT executives. System restore solutions, like Faronics Deep Freeze are a powerful tool to aid in the reduction of IT support costs. But just how verifiable is the proof?

Through an internal study of close to 25,000 Deep Freeze customers, Faronics has determined that their system restore software lowers IT support tickets by 63%.  Furthermore, Organizations using Deep Freeze support 12% more computers with the same staff compared to organizations not using Deep Freeze.

Organizations must always be conscious of the bottom line, but they must also balance restrictions with productivity. Excessive restrictions reduce personnel efficiency, relaxed policies result in additional costs associated with support. Deep Freeze provides that needed balance.

Deep Freeze’s patented technology makes computers immune to any software related issues, and assures IT that any changes are only temporary and will have no lasting effects on the protected computers. Thanks to Deep Freeze, organizations are able to lower their IT support costs while concurrently gaining efficiency for allocating their IT resources to other priorities.

 

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Measuring the ROI of Faronics Deep Freeze