Careers

• Post Date: October 6th, 2020 Location: Apply for this Position

Faronics Corporation has an immediate opening for a Professional Services Engineer to join our team in Vancouver.

Founded in 1996, Faronics is headquartered in Vancouver, British Columbia and is a privately-held company with nearly 30,000 unique customers using over 10 million licenses in over 150 countries. Faronics has a history of providing excellent value to customers, selling direct and through channel partners to enhance existing relationships, local presence, and value-added services.

Faronics’ security solutions protect endpoints worldwide. Our solutions include Cloud Console, Mobile Device Management, Anti-Virus, Anti-Malware, and Reboot-to-Restore.

Summary:
The Professional Services group takes the lead in working with customers to ensure the successful deployment and ongoing success of customers using Faronics products in their environment.

Responsibilities:

• Ensure customer satisfaction with Faronics Products by developing a long term relationship with customers.
• Organize regular status review meetings with customers.
• Be the ambassador for Faronics with the customer and an advocate for clients within the company.
• Escalate and drive customers’ technical support, service, and product issues to a satisfactory conclusion.
• Provide information and recommend best practices for the management of Faronics products.
• Execute and lead the deployment of Faronics Services in the customers environment.
• Proactively monitor for technical issues impacting Faronics products at customer sites and make recommendations to reduce the risk/impact of similar future problems.
• Maintain and expand working knowledge of current and pre-released Faronics systems and products, as well as their integration and methods of support delivery.

Skill Set

• Outstanding written and verbal communication in the English language. Fluency in other languages is an asset.
• Superb customer service skills.
• Exceptional Time Management skills.
• Strong analytical and troubleshooting skills.
• Quick to adapt to changing situations and an “out of the box” thinker.

Qualifications & Experience:

• 5+ years’ experience in an enterprise support environment including management of projects including rollout of new software and services.
• Intimate knowledge of Microsoft Windows, macOS, Android, and iOS devices.
• Experience with managing critical and complex situations or incidents.
• A positive and constructive minded team player.
• Account management experience and/or direct customer engagement responsibility.
• Experience in managing projects from inception to completion.

Interested applicants should forward their resume, cover letter, and references to hr@faronics.com via email. While we appreciate the interest of all applicants only applicants selected for an interview will be contacted.

View Other Available Positions

•  Date  Position  Location
• October 6th, 2020 Technical Support Engineer

  • Position Details

    Faronics Corporation has an immediate opening for a Professional Services Engineer to join our team in Vancouver.

    Founded in 1996, Faronics is headquartered in Vancouver, British Columbia and is a privately-held company with nearly 30,000 unique customers using over 10 million licenses in over 150 countries. Faronics has a history of providing excellent value to customers, selling direct and through channel partners to enhance existing relationships, local presence, and value-added services.

    Faronics’ security solutions protect endpoints worldwide. Our solutions include Cloud Console, Mobile Device Management, Anti-Virus, Anti-Malware, and Reboot-to-Restore.

    Summary: As the Technical Support Engineer, you will report to the Technical Support Manager. You are responsible for providing technical support and follow up for Faronics’ customer base.

    Responsibilities:

    • Troubleshooting installation and deployment of Faronics software.
    • Responding in a polite, professional manner to support inquiries via email and voice
    • Provide support to the Sales Department to ensure follow ups are completed.
    • Communicating with and questioning the customer to ensure you fully determine the customer’s needs.
    • Ensuring all customer cases are logged, with meaningful detail, into the Customer Response Management system.
    • Determining when to escalate customer cases and following up with the client to ensure resolution of the client’s case.
    • Other duties as required by the employee’s direct supervisor.
    • Stay current with Faronics’ product and the most recent issues and solutions through the reading of white papers, technical updates and talking to the Product Managers.

    Skill Set

    • Outstanding written and verbal communication in the English language.
    • Superb customer service
      Continue Reading…
  • October 6th, 2020 Professional Services Engineer

    • Position Details

      Faronics Corporation has an immediate opening for a Professional Services Engineer to join our team in Vancouver.

      Founded in 1996, Faronics is headquartered in Vancouver, British Columbia and is a privately-held company with nearly 30,000 unique customers using over 10 million licenses in over 150 countries. Faronics has a history of providing excellent value to customers, selling direct and through channel partners to enhance existing relationships, local presence, and value-added services.

      Faronics’ security solutions protect endpoints worldwide. Our solutions include Cloud Console, Mobile Device Management, Anti-Virus, Anti-Malware, and Reboot-to-Restore.

      Summary: The Professional Services group takes the lead in working with customers to ensure the successful deployment and ongoing success of customers using Faronics products in their environment.

      Responsibilities:

      • Ensure customer satisfaction with Faronics Products by developing a long term relationship with customers.
      • Organize regular status review meetings with customers.
      • Be the ambassador for Faronics with the customer and an advocate for clients within the company.
      • Escalate and drive customers’ technical support, service, and product issues to a satisfactory conclusion.
      • Provide information and recommend best practices for the management of Faronics products.
      • Execute and lead the deployment of Faronics Services in the customers environment.
      • Proactively monitor for technical issues impacting Faronics products at customer sites and make recommendations to reduce the risk/impact of similar future problems.
      • Maintain and expand working knowledge of current and pre-released Faronics systems and products, as well as their integration and methods of support delivery.

      Skill Set

      • Outstanding written and verbal communication in the
        Continue Reading…