Faronics Deploy Product Data & Privacy

Faronics Deploy Product Data & Privacy

When you use Faronics products, you entrust us with data regarding your system and your system’s users. We recognize that your privacy and security are valuable, and that in collecting and holding your data we have the responsibility to use it responsibly and keep it secure. To ensure your privacy, we use your data only to provide you with services and to improve those services. To ensure your data security, we ensure the data is stored on secure servers, and erase it when you no longer require our services. Below is an explanation of why we collect your data, how we use it, how long we keep your data, and what types of data we collect. If you have questions about what you see here, don’t hesitate to contact us at dpo@faronics.com.

Why the software collects data

• Faronics’ products enables our customers to monitor and control user computers and mobile devices, and as part of this process, our software collects and analyzes data regarding hardware and software configuration, and user activities. The data collected by the software is essential to its operation and its continued improvement. Simply put, Faronics software requires a fair degree of knowledge of the current and intended states of target systems to safely execute commands on them, and requires knowledge of user actions to effectively monitor what target systems are doing. This data is also used to help inform decisions regarding future improvements to the software, including how to improve user experience, what new features to develop, and what issues require correction. Faronics does not use system configuration or user data to create targeted advertisements. Faronics software also collects data regarding our customers, which is used to maintain our relationships with those customers. Customer data is not used to create targeted advertisements

Who analyzes and stores the data

• Faronics Deploy and its services are deployed using a cloud model, where software is deployed on a cloud and maintained by Faronics staff. While the customer has control over the configuration and actions of the software, Faronics acts as the data processor on the customer’s behalf. Data is collected, processed, and stored using our servers, and is subject to Faronics data security and privacy policies. That said, customers have access to the processed data and much of the raw data, and can export some data types to their own system if they choose.

Who is responsible for getting consent

• Although Faronics software is used to collect data, Faronics itself does not interact directly with the end users, who are the customers of Faronics’ customers. Rather, the software is managed by Faronics at the customer’s behest. It is therefore the customer’s responsibility to ensure that they have consent to collect data from the end users.

Faronics data retention policies

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  In addition to our regulated responsibilities, Faronics is committed to following best practices in privacy and data protection. Faronics retains a subset of the data it collects, and will retain your data for as long as necessary to provide our services to you. When the data is no longer required in order to deliver services, and after suitable notice to you, we will delete your data from our system. Generally, this is within 12 months to 2 years of you no longer using our services. This delay is meant to provide you with ample time to safely remove the cloud clients from your environment, as the clients cannot be removed after we have erased your data. Note that you may request that Faronics remove your data sooner if you choose. For more details, please see our Terms of Service.

Faronics privacy policies

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  Faronics respects your privacy; we will not use your data to target you with advertisements. For more details, please see our Privacy Policy.

What data is collected

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  Faronics cloud products do not have the same data for all systems and users—what data we collect depends on which applications and services the customer has elected to use. In addition to identity, version, licensing, and configuration information of the Faronics products in use, our products have access to the following information according to each service:
  

  • Deploy Agent

    Deploy Agent enables communication between the Faronics Deploy Console and the cloud services. This means that if a computer runs any cloud services, it must also run the Deploy Agent.
    To perform its duties, the software requires the following data:

    • Information that helps to unambiguously identify the computer, including its name, type, OS information, status flag, system locale, MAC addresses, internal IP addresses, and generated identifiers such as its Machine ID.
    • The computer’s network identity and information regarding how it connects to network, including its fully qualified domain name, NetBIOS name, domain/workgroup name, and the active directory /OU name, if applicable.
    • Basic user information, including who is currently logged in, who has been using the computer in the past, and when they used it.
    • Faronics group and policy information.
    • Additional information, including what version of .NET is installed.

  • Faronics Deploy Cloud Console

    Faronics Deploy Console is the interface used by administrators to manage the deployment. To perform its duties, the software requires the following data:

    • Information that helps to unambiguously identify the console computer, including its computer name, MAC addresses, OS build number and version.
    • Network connectivity information, including the computer’s IP address, port, domain, and subnet.
    • User identity information, including the names of any logged in users, and the name and password of any remote consoles.

  • Applications

    Applications automatically download and apply updates to software, install them or uninstall them on the computer. To perform its duties, the software requires the following data:

    • Information regarding the programs Software Updater is meant to update, including their installed version and architecture (32 bit / 64 bit).

  • Windows Update

    Windows Updates downloads and installs any missing Windows patches onto the target computers. To perform its duties, the software requires the following data:

    • Information regarding all Windows patches installed on the computer.
    • Information regarding all Windows patches that are missing on the computer, including their installed version and architecture (32 bit / 64 bit).

  • OS Deployment

    OS Deployment provides the ability to capture images and deploy these images to target computers. To perform its duties, the software requires the following data:

    • Disk image details that are derived from the ISO file that is extracted by the Faronics Deploy Imaging Server.
    • Any licensing details for the Windows media.
    • Details about the captured image.

  • Analytics

    Analytics assists IT staff in determining how computers are utilized (or underutilized) by tracking and reporting computer usage. To perform its duties, the software requires the following data:

    • An inventory of the computer’s installed products and hardware assets.
    • Information regarding user activity, including who is currently logged in, who has used the computer in the past, the times that users logged in and out, and what user-facing executables were launched by those users.

  • Ticketing

    Ticketing assists IT staff to manage technical support tickets from end users or to keep internal track of items that need to be resolved. To perform its duties, the software requires the following data:

    • End user email, if end user chooses to add their email when a ticket is being opened from system tray icon
    • Any information that the end user shares regarding the problem they are experiencing.