Allied Dispatch Solutions

Allied Dispatch Solutions is your mobile roadside assistance resource, providing 24/7 call center support and availability to its clients. They currently have domestic and international offices, with locations in Tennessee and Canada.

Their IT department consists of a single person: Parker Reed, their IT administrator. Before Faronics, he managed their entire fleet of 300 computers, and spectrum of need manually, across 4 locations.

Their fleet consisted of 80 laptops and 220 desktops at every key Tennessee location, with various other tech at the smaller office locations.

Manual management and lost productivity

When Reed came on board with Allied Dispatch Solutions, he soon realized that their management system was currently working in a piecemeal structure. Despite the relatively large fleet, updates and other key needs were done entirely manually.

Reed figured that there had to be a better way. Rather than working on a centralized and synchronized schedule, fleet management was not as productive as it potentially could be. He envisioned an end-to-end solution that would allow for remote management and updates on all assets, and an easy onboarding process that he could do from his office. At the time, he had been traveling to each location for manual updates and tech assistance. He was looking for a solution that could be managed from a central location without limited functionality or deployment delays.

“Faronics IS that second person, and helps me to maintain automatic control and management over my fleet without manual involvement.”

Today, Allied Dispatch Solutions has adopted Deploy as its platform for fleet management.

Over the past several months, Reed has been working to fully integrate Deploy across all four geographic locations. He took advantage of Deploy’s patch management capabilities, feeling confident that he could take advantage of the OS Deployment functionality when his team was ready for the next step.

With this came a seamless onboarding process and transition, empowering Reed to divert his attention to higher priority tasks. His most immediate need for remote management capabilities was available to him as soon as he purchased Deploy.

Sleek dashboards and user-friendly interfaces

Business moves quickly. Rather than spending time with involved and complex onboarding processes, Reed knew that he needed to move forward with a more streamlined solution.

“Sign on was incredibly simple, which we loved. We’re always looking to save time in our tech tasks. All we had to do was provide our email address, verify our identity, and set up our remote management system across the fleet. It really gave us the adaptability and flexibility that we needed to upgrade our organization’s tech processes.”

Accessible customer service

Reed enjoyed how easy the onboarding process was, and the availability of deployment specialists that were available for any questions he had throughout the process.

“I loved how easy technical support was with Faronics. Instead of going through multiple email chains, I was able to connect with a team member immediately and get my question answered in a single exchange.”

Faronics offers direct and accessible support for a seamless onboarding experience. We know that your time is money, which is why we connect you with specialists directly to resolve your questions.