{"id":236730,"date":"2022-01-26T01:07:20","date_gmt":"2022-01-26T09:07:20","guid":{"rendered":"https:\/\/www.faronics.com\/news\/blog\/what-makes-a-good-it-ticket-management-system-2"},"modified":"2022-01-27T10:05:09","modified_gmt":"2022-01-27T18:05:09","slug":"what-makes-a-good-it-ticket-management-system-2","status":"publish","type":"post","link":"https:\/\/www.faronics.com\/zh-hans\/news\/blog\/what-makes-a-good-it-ticket-management-system-2","title":{"rendered":"\u4f18\u79c0\u7684 IT \u7968\u8bc1\u7ba1\u7406\u7cfb\u7edf\u6709\u54ea\u4e9b\u7279\u70b9\uff1f"},"content":{"rendered":"
\n
\n

\u5728\u8fc7\u53bb\u7684\u51e0\u5341\u5e74\u91cc\uff0c\u7968\u8bc1\u7ba1\u7406\u5df2\u7ecf\u6210\u4e3a<\/span> IT <\/span>\u670d\u52a1\u7ba1\u7406\u7684\u4e00\u4e2a\u91cd\u8981\u7ec4\u6210\u90e8\u5206\u3002\u5bf9\u4e8e\u6240\u6709\u5927\u578b\u7ec4\u7ec7\u800c\u8a00\uff0c\u80fd\u8f7b\u677e\u89e3\u51b3\u8ba1\u7b97\u673a\u95ee\u9898\u7684\u65e5\u5b50\u65e9\u5df2\u4e0d\u590d\u5b58\u5728\u3002<\/span><\/p>\n<\/div>\n

\n

\u670d\u52a1\u53f0\u7684\u51fa\u73b0\u4ee5\u53ca\u65e5\u76ca\u7cfb\u7edf\u5316\uff0c\u5176\u539f\u56e0\u4e0d\u8a00\u800c\u55bb\uff1a\u4f01\u4e1a\u9700\u8981\u51c6\u786e\u4e86\u89e3\u5176\u5bf9<\/span> IT <\/span>\u90e8\u95e8\u7684\u9700\u6c42\u3001\u91cf\u5316\u5e76\u89e3\u51b3\u6700\u5e38\u89c1\u7684\u5458\u5de5\u8017\u65f6\u95ee\u9898\u3001\u4e3a\u4efb\u52a1\u5206\u914d\u5408\u9002\u7684\u4eba\u5458\uff0c\u5e76\u8861\u91cf\u54cd\u5e94\u7684\u6709\u6548\u6027\u3002<\/span><\/span><\/p>\n<\/div>\n<\/div>\n

\"\"<\/a><\/p>\n

\n
\n

\u5bf9\u4e8e\u53ef\u80fd\u7ecf\u5386\u4e86\u5feb\u901f\u589e\u957f\u671f\u3001\u5df2\u7ecf\u8fbe\u5230\u8fd9\u4e00\u9636\u6bb5\u7684\u5c0f\u578b\u7ec4\u7ec7\u800c\u8a00\uff0c\u4ed6\u4eec\u53ef\u80fd\u96be\u4ee5\u9009\u62e9\u5408\u9002\u7684\u7968\u8bc1\u7ba1\u7406\u7cfb\u7edf\u3002\u56e0\u6b64\uff0c\u6211\u4eec\u6574\u5408\u4e86\u7968\u8bc1\u7ba1\u7406\u7cfb\u7edf\u7684\u4e00\u4e9b\u5173\u952e\u8003\u8651\u56e0\u7d20\u3002<\/span><\/span><\/p>\n<\/div>\n

\n

1.\u00a0\u00a0 <\/span>\u6613\u4e8e\u4f7f\u7528<\/span><\/span><\/h2>\n<\/div>\n
\n

\u5982\u679c\u60a8\u8981\u5f15\u8fdb\u65b0\u7684\u670d\u52a1\u53f0\u7cfb\u7edf\uff0c\u8be5\u7cfb\u7edf\u4e0d\u5e94\u8be5\u592a\u590d\u6742\u3002\u5e72\u51c0\u6574\u6d01\u7684\u7528\u6237\u754c\u9762\u5bf9\u4e8e\u5efa\u7acb\u5185\u90e8\u5bf9\u65b0\u4ea7\u54c1\u7684\u4fe1\u4efb\u975e\u5e38\u91cd\u8981\u3002\u5f53\u60a8\u7684\u540c\u4e8b\u60f3\u505a\u67d0\u4e8b\u65f6\uff0c\u5e94\u8be5\u8981\u80fd\u5f88\u65b9\u4fbf\u5730\u53bb\u505a\u3002\u60a8\u5e94\u8be5\u8ba9\u4e00\u5207\u53d8\u5f97\u66f4\u7b80\u4fbf\uff0c\u800c\u4e0d\u662f\u66f4\u56f0\u96be\u3002<\/span><\/span><\/p>\n<\/div>\n

\n

2.\u00a0\u00a0 <\/span>\u5e94\u5bf9\u590d\u6742\u6027<\/span><\/span><\/h2>\n<\/div>\n
\n

\u6709\u4e9b\u7968\u8bc1\u975e\u5e38\u7b80\u5355\u3002\u800c\u6709\u4e9b\u7968\u8bc1\u5219\u6709\u70b9\u590d\u6742\u3002\u56e0\u6b64\u60a8\u9700\u8981\u4e00\u4e2a\u4e0d\u4f1a\u9650\u5236\u60a8\u5904\u7406\u68d8\u624b\u7968\u8bc1\u7684\u7968\u8bc1\u7ba1\u7406\u7cfb\u7edf\u3002\u5728\u591a\u4e2a\u5229\u76ca\u76f8\u5173\u8005\u63d0\u4f9b\u4e86\u66f4\u591a\u4fe1\u606f\u65f6\uff0c\u8fd9\u4e9b\u4fe1\u606f\u9700\u8981\u53cd\u6620\u5728\u7968\u8bc1\u4e2d\uff0c\u4ee5\u4fbf\u6bcf\u4e2a\u4eba\u90fd\u80fd\u83b7\u5f97\u6700\u65b0\u4fe1\u606f\u3002<\/span><\/span><\/p>\n<\/div>\n<\/div>\n

\n

\"\"<\/a><\/p>\n<\/div>\n

\n
\n

3.\u00a0\u00a0 <\/span>\u5141\u8bb8\u5feb\u901f\u8ddf\u8e2a<\/span><\/span><\/h2>\n<\/div>\n
\n

\u5728\u60a8\u5e0c\u671b\u5feb\u901f\u6d4f\u89c8\u7968\u8bc1\uff0c\u5c06\u5176\u6309\u72b6\u6001\u3001\u6240\u6709\u8005\u6216\u65e5\u671f\u6392\u5e8f\u65f6\uff0c\u6700\u597d\u80fd\u7acb\u523b\u5b8c\u6210\u3002\u5b83\u5e94\u8be5\u80fd\u975e\u5e38\u5bb9\u6613\u5730\u8bc6\u522b\u60a8\u7684\u8fdb\u5c55\u60c5\u51b5\uff0c\u4ee5\u53ca\u5728\u54ea\u91cc\u9047\u5230\u4e86\u74f6\u9888\u3002<\/span><\/p>\n<\/div>\n

\n

4.\u00a0\u00a0 <\/span>\u6613\u4e8e\u63d0\u4ea4\u7968\u8bc1<\/span><\/span><\/h2>\n<\/div>\n
\n

\u7406\u60f3\u60c5\u51b5\u662f\uff0c\u60a8\u6784\u5efa\u4e86\u4e00\u4e2a\u5f3a\u5927\u7684\u73af\u5883\uff0c\u56e0\u6b64\u7528\u6237\u4e0d\u4f1a\u7ecf\u5e38\u9700\u8981\u60a8\u51fa\u624b\u76f8\u52a9\u3002\u4f46\u82e5\u6709\u60c5\u51b5\u53d1\u751f\uff0c\u60a8\u4e5f\u4e0d\u5e0c\u671b\u60a8\u7684\u540c\u4e8b\u56db\u5904\u5954\u6ce2\u5730\u627e\u60a8\u5e2e\u5fd9\uff1a\u8fd9\u53ea\u4f1a\u6709\u635f\u4f01\u4e1a\u58f0\u8a89\uff0c\u5e76\u4e14\u53ef\u80fd\u96be\u4ee5\u633d\u56de\u3002\u5b9e\u73b0\u5e2e\u52a9\u53f0\u53ef\u8bbf\u95ee\u6027\u7684\u6700\u4f73\u65b9\u6cd5\u4e4b\u4e00\u662f\uff0c\u5141\u8bb8\u7528\u6237\u901a\u8fc7\u53ef\u81ea\u5b9a\u4e49\u7684\u5f39\u51fa\u7a97\u53e3\u4ece<\/span> Windows <\/span>\u901a\u77e5\u680f\u63d0\u4ea4\u7968\u8bc1\u3002<\/span><\/span><\/p>\n<\/div>\n

\n

5.\u00a0\u00a0 <\/span>\u7edf\u4e00\u89e3\u51b3\u65b9\u6848\u7684\u7ec4\u6210\u90e8\u5206<\/span><\/span><\/h2>\n<\/div>\n
\n

\u4f18\u79c0\u7684\u670d\u52a1\u53f0\u662f<\/span> IT <\/span>\u7ecf\u7406\u5de5\u5177\u5305\u4e2d\u7684\u4e00\u4e2a\u5173\u952e\u5de5\u5177\u3002\u5c06\u5e94\u7528\u7a0b\u5e8f\u7ba1\u7406\u3001<\/span>Windows <\/span>\u66f4\u65b0\u3001<\/span>OS <\/span>\u90e8\u7f72\u3001\u6e05\u5355\u548c\u5206\u6790\u3001\u5b89\u5168\u548c\u8fdc\u7a0b\u63a7\u5236\u540c\u65f6\u56ca\u62ec\u5728\u540c\u4e00\u89e3\u51b3\u65b9\u6848\u5185\uff0c\u5728\u903b\u8f91\u4e0a\u662f\u5408\u7406\u7684\u3002<\/span><\/span><\/p>\n<\/div>\n

\n

\"\"<\/a><\/span><\/p>\n<\/div>\n

\n

Faronics <\/span>\u63d0\u4f9b\u4e86\u7edf\u4e00\u7684\u7aef\u70b9\u7ba1\u7406\u89e3\u51b3\u65b9\u6848\uff0c\u5728\u7ba1\u7406\u60a8\u7684\u670d\u52a1\u53f0\u65f6\u80fd\u517c\u987e\u89e3\u51b3\u5176\u4ed6\u91cd\u8981\u95ee\u9898\u3002\u6b32\u4e86\u89e3\u66f4\u591a\u4fe1\u606f\uff0c\u8bf7\u52a0\u5165\u6211\u4eec\u7684\u7f51\u7edc\u7814\u8ba8\u4f1a<\/a>\u3002<\/span><\/span><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

\n
\n

\u5728\u8fc7\u53bb\u7684\u51e0\u5341\u5e74\u91cc\uff0c\u7968\u8bc1\u7ba1\u7406\u5df2\u7ecf\u6210\u4e3a IT \u670d\u52a1\u7ba1\u7406\u7684\u4e00\u4e2a\u91cd\u8981\u7ec4\u6210\u90e8\u5206\u3002\u5bf9\u4e8e\u6240\u6709\u5927\u578b\u7ec4\u7ec7\u800c\u8a00\uff0c\u80fd\u8f7b\u677e\u89e3\u51b3\u8ba1\u7b97\u673a\u95ee\u9898\u7684\u65e5\u5b50\u65e9\u5df2\u4e0d\u590d\u5b58\u5728\u3002<\/p>\n<\/p><\/div>\n

\n

\u670d\u52a1\u53f0\u7684\u51fa\u73b0\u4ee5\u53ca\u65e5\u76ca\u7cfb\u7edf\u5316\uff0c\u5176\u539f\u56e0\u4e0d\u8a00\u800c\u55bb\uff1a\u4f01\u4e1a\u9700\u8981\u51c6\u786e\u4e86\u89e3\u5176\u5bf9 IT \u90e8\u95e8\u7684\u9700\u6c42\u3001\u91cf\u5316\u5e76\u89e3\u51b3\u6700\u5e38\u89c1\u7684\u5458\u5de5\u8017\u65f6\u95ee\u9898\u3001\u4e3a\u4efb\u52a1\u5206\u914d\u5408\u9002\u7684\u4eba\u5458\uff0c\u5e76\u8861\u91cf\u54cd\u5e94\u7684\u6709\u6548\u6027\u3002<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

\"\"<\/a><\/p>\n

\n
\n

\u5bf9\u4e8e\u53ef\u80fd\u7ecf\u5386\u4e86\u5feb\u901f\u589e\u957f\u671f\u3001\u5df2\u7ecf\u8fbe\u5230\u8fd9\u4e00\u9636\u6bb5\u7684\u5c0f\u578b\u7ec4\u7ec7\u800c\u8a00\uff0c\u4ed6\u4eec\u53ef\u80fd\u96be\u4ee5\u9009\u62e9\u5408\u9002\u7684\u7968\u8bc1\u7ba1\u7406\u7cfb\u7edf\u3002\u56e0\u6b64\uff0c\u6211\u4eec\u6574\u5408\u4e86\u7968\u8bc1\u7ba1\u7406\u7cfb\u7edf\u7684\u4e00\u4e9b\u5173\u952e\u8003\u8651\u56e0\u7d20\u3002<\/p>\n<\/p><\/div>\n

1.\u00a0\u00a0 \u6613\u4e8e\u4f7f\u7528 <\/div>\n
\n

\u5982\u679c\u60a8\u8981\u5f15\u8fdb\u65b0\u7684\u670d\u52a1\u53f0\u7cfb\u7edf\uff0c\u8be5\u7cfb\u7edf\u4e0d\u5e94\u8be5\u592a\u590d\u6742\u3002\u5e72\u51c0\u6574\u6d01\u7684\u7528\u6237\u754c\u9762\u5bf9\u4e8e\u5efa\u7acb\u5185\u90e8\u5bf9\u65b0\u4ea7\u54c1\u7684\u4fe1\u4efb\u975e\u5e38\u91cd\u8981\u3002\u5f53\u60a8\u7684\u540c\u4e8b\u60f3\u505a\u67d0\u4e8b\u65f6\uff0c\u5e94\u8be5\u8981\u80fd\u5f88\u65b9\u4fbf\u5730\u53bb\u505a\u3002\u60a8\u5e94\u8be5\u8ba9\u4e00\u5207\u53d8\u5f97\u66f4\u7b80\u4fbf\uff0c\u800c\u4e0d\u662f\u66f4\u56f0\u96be\u3002<\/p>\n<\/p><\/div>\n

2.\u00a0\u00a0 \u5e94\u5bf9\u590d\u6742\u6027 <\/div>\n
\n

\u6709\u4e9b\u7968\u8bc1\u975e\u5e38\u7b80\u5355\u3002\u800c\u6709\u4e9b\u7968\u8bc1\u5219\u6709\u70b9\u590d\u6742\u3002\u56e0\u6b64\u60a8\u9700\u8981\u4e00\u4e2a\u4e0d\u4f1a\u9650\u5236\u60a8\u5904\u7406\u68d8\u624b\u7968\u8bc1\u7684\u7968\u8bc1\u7ba1\u7406\u7cfb\u7edf\u3002\u5728\u591a\u4e2a\u5229\u76ca\u76f8\u5173\u8005\u63d0\u4f9b\u4e86\u66f4\u591a\u4fe1\u606f\u65f6\uff0c\u8fd9\u4e9b\u4fe1\u606f\u9700\u8981\u53cd\u6620\u5728\u7968\u8bc1\u4e2d\uff0c\u4ee5\u4fbf\u6bcf\u4e2a\u4eba\u90fd\u80fd\u83b7\u5f97\u6700\u65b0\u4fe1\u606f\u3002<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

\n

\"\"<\/a><\/p>\n<\/p><\/div>\n

\n
3.\u00a0\u00a0 \u5141\u8bb8\u5feb\u901f\u8ddf\u8e2a <\/div>\n
\n

\u5728\u60a8\u5e0c\u671b\u5feb\u901f\u6d4f\u89c8\u7968\u8bc1\uff0c\u5c06\u5176\u6309\u72b6\u6001\u3001\u6240\u6709\u8005\u6216\u65e5\u671f\u6392\u5e8f\u65f6\uff0c\u6700\u597d\u80fd\u7acb\u523b\u5b8c\u6210\u3002\u5b83\u5e94\u8be5\u80fd\u975e\u5e38\u5bb9\u6613\u5730\u8bc6\u522b\u60a8\u7684\u8fdb\u5c55\u60c5\u51b5\uff0c\u4ee5\u53ca\u5728\u54ea\u91cc\u9047\u5230\u4e86\u74f6\u9888\u3002<\/p>\n<\/p><\/div>\n

4.\u00a0\u00a0 \u6613\u4e8e\u63d0\u4ea4\u7968\u8bc1 <\/div>\n
\n

\u7406\u60f3\u60c5\u51b5\u662f\uff0c\u60a8\u6784\u5efa\u4e86\u4e00\u4e2a\u5f3a\u5927\u7684\u73af\u5883\uff0c\u56e0\u6b64\u7528\u6237\u4e0d\u4f1a\u7ecf\u5e38\u9700\u8981\u60a8\u51fa\u624b\u76f8\u52a9\u3002\u4f46\u82e5\u6709\u60c5\u51b5\u53d1\u751f\uff0c\u60a8\u4e5f\u4e0d\u5e0c\u671b\u60a8\u7684\u540c\u4e8b\u56db\u5904\u5954\u6ce2\u5730\u627e\u60a8\u5e2e\u5fd9\uff1a\u8fd9\u53ea\u4f1a\u6709\u635f\u4f01\u4e1a\u58f0\u8a89\uff0c\u5e76\u4e14\u53ef\u80fd\u96be\u4ee5\u633d\u56de\u3002\u5b9e\u73b0\u5e2e\u52a9\u53f0\u53ef\u8bbf\u95ee\u6027\u7684\u6700\u4f73\u65b9\u6cd5\u4e4b\u4e00\u662f\uff0c\u5141\u8bb8\u7528\u6237\u901a\u8fc7\u53ef\u81ea\u5b9a\u4e49\u7684\u5f39\u51fa\u7a97\u53e3\u4ece Windows \u901a\u77e5\u680f\u63d0\u4ea4\u7968\u8bc1\u3002<\/p>\n<\/p><\/div>\n

5.\u00a0\u00a0 \u7edf\u4e00\u89e3\u51b3\u65b9\u6848\u7684\u7ec4\u6210\u90e8\u5206 <\/div>\n
\n

\u4f18\u79c0\u7684\u670d\u52a1\u53f0\u662f IT \u7ecf\u7406\u5de5\u5177\u5305\u4e2d\u7684\u4e00\u4e2a\u5173\u952e\u5de5\u5177\u3002\u5c06\u5e94\u7528\u7a0b\u5e8f\u7ba1\u7406\u3001Windows \u66f4\u65b0\u3001OS \u90e8\u7f72\u3001\u6e05\u5355\u548c\u5206\u6790\u3001\u5b89\u5168\u548c\u8fdc\u7a0b\u63a7\u5236\u540c\u65f6\u56ca\u62ec\u5728\u540c\u4e00\u89e3\u51b3\u65b9\u6848\u5185\uff0c\u5728\u903b\u8f91\u4e0a\u662f\u5408\u7406\u7684\u3002<\/p>\n<\/p><\/div>\n

\n

\"\"<\/a><\/p>\n<\/p><\/div>\n

\n

Faronics \u63d0\u4f9b\u4e86\u7edf\u4e00\u7684\u7aef\u70b9\u7ba1\u7406\u89e3\u51b3\u65b9\u6848\uff0c\u5728\u7ba1\u7406\u60a8\u7684\u670d\u52a1\u53f0\u65f6\u80fd\u517c\u987e\u89e3\u51b3\u5176\u4ed6\u91cd\u8981\u95ee\u9898\u3002\u6b32\u4e86\u89e3\u66f4\u591a\u4fe1\u606f\uff0c\u8bf7\u52a0\u5165\u6211\u4eec\u7684\u7f51\u7edc\u7814\u8ba8\u4f1a<\/a>\u3002<\/p>\n<\/p><\/div>\n<\/p><\/div>\n","protected":false},"author":150,"featured_media":236713,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[6097,6117,8354,8355],"tags":[],"class_list":["post-236730","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-zh-hans","category-computers","category-tech-trends-zh-hans","category-technology-trends-zh-hans"],"acf":[],"yoast_head":"\n\u4f18\u79c0\u7684 IT 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