Frequently Asked Questions

 

1.	What are the differences between a Work Managed Device and a BYOD device for Android?

A Work Managed Device is usually owned by the organization. A Work Managed Device gives complete control to the IT administrator. For example, the mobile user cannot install apps other than the one specified by the IT administrator.

A BYOD device is usually owned by the employee. BYOD gives more control to the mobile device user. The mobile device user can install apps from the Play Store in addition to the apps installed by the IT administrator.

2.	Can I prevent users from uninstalling apps on a mobile device?

Yes. You can prevent users from uninstalling apps.

•	iOS devices: Go to Groups > iOS > Group Name > Restrictions tab and clear the Allow app removal check box. This option is available for supervised devices only.

•	Android devices: Go to Groups > Android > Group Name > Restrictions tab and clear the Allow Uninstall check box.

3.	How to setup a Supervised device?

•	For Android: To setup the device as a supervised device, enroll the device as a Work Managed Device.

•	For iOS: To setup the device as a supervised device, enroll the device as a DEP device. Go to Settings > DEP and select Place in Supervised mode.

4.	How can I track devices?

Go to Groups > iOS (or Android) > Group Name > Configuration tab and select the Track Device Location check box. The location of the device will now be visible in the Location column (Devices pane).

The Deep Freeze MDM mobile app must be installed on the mobile device and the app must have access to location data. The location tracking on the device must be enabled at all times to ensure tracking.

5.	How can I uninstall all the apps without unenrolling the device?

Go to Devices > iOS (or Android). Select one or more devices and click Select Wipe. The installed apps are removed from the devices.

6.	How to install apps across all mobile devices from Deep Freeze Cloud?

Apps can be added to mobile devices by completing the following actions:

•	Adding Apps from the Apple App Store or Google Play Store

•	Selecting Apps in a group by creating a new group or editing an existing group.

•	Assigning Mobile Devices to the group.

For more information see Application Management.

7.	How to setup an Apple Push Certificate?

An Apple Push Certificate is required for the Deep Freeze MDM Mobile App to communicate with Deep Freeze MDM. An Apple Push Certificate can be configured by performing the following actions:

•	Go to MDM > Settings > Push Certificate. Click Certificate Request to download the Certificate Request. Save it on your computer.

•	Go to Apple Push Certificate Portal (https://identity.apple.com/pushcert/) and sign-in with your Apple ID and password.

•	Click Create a Certificate. Click Choose File. Browse to select the Certificate Request file (.csr) from Deep Freeze MDM and click Open. Click Upload.

•	Click Download to download the Apple Push Certificate (.pem) and save it on your computer.

•	Go to Deep Freeze Cloud > MDM > Settings > Push Certificate. Click Choose File. Browse to select the Apple Push Certificate file and click Open. Specify the Apple ID. Click Upload.

For detailed instructions, go to Creating an Apple Push Certificate.