Wiping a device

A mobile device can be wiped in the following two ways:

 

Select Wipe

A select wipe action is used to remove all the apps that are installed on the device. The device configuration and all the settings are left unchanged. Complete the following steps to perform a select wipe:

1.	Go to MDM > Devices.

2.	Click iOS or Android.

3.	Select one or more devices.

4.	Select Select Wipe.

To re-install apps that are removed using Select Wipe, select the mobile devices and click Push Assigned Apps. The apps that are selected in the group to which the mobile device belongs are re-installed.

 

Full Wipe

A full wipe action is used to restore the device to its original settings. Complete the following steps to perform a full wipe:

1.	Go to MDM > Devices.

2.	Click iOS or Android.

3.	Select one or more devices.

4.	Select Full Wipe.

5.	The message Do you want to perform Full Wipe action for selected Device(s)? appears. Click Yes.

For a user owned device or BYOD device, apps pushed from Deep Freeze MDM, and restrictions are removed. The apps installed by the user are still retained. For a Work Managed Device or a DEP device, it is restored to factory settings.