Telecom operations scaling up? Keep your IT assets in check

Cellular-networked devices are displacing PCs and creating new challenges for telecoms.

Telecom companies face a number of challenges today. With the growing adoption of smartphones and cellular-enabled tablets, operators have had to institute streamlined retail processes to handle record numbers of buyers. At the same time, they continue to expand support operations to serve those customers and build new infrastructure to accommodate traffic.

In this context, major system failure, whether due to malware infection or problematic configuration, is not an option. Restore on reboot software is essential to neutralizing threats before they compromise infrastructure, lowering support-related headaches so that operators can devote more resources to maintaining and refining the network.

Growth of broadband and mobile device sales underscore telecom challenges 
In a short time span, telecom companies have deployed super-fast mobile broadband networks to serve the users of smartphones and tablets. One American carrier recently announced plans to deploy additional 2.5 GHz LTE spectrum from an acquisition to provide denser 4G service to cities. The new arrangement would create multi-layered coverage, with 2.5 GHz and 800 MHz bands overlayed on the initial 1.9 GHz setup.

Why are telecoms so proactively upgrading their LTE infrastructure? The operator offered a good hint when it announced that it sold 5 million smartphones in the third quarter of 2013, including 1.4 million iPhones. More than 40 percent of iPhones sales were to new customers, revealing the additional retail, support and maintenance challenges that telecoms will need to address. The other three major U.S. carriers appear to be in similar situations, with advanced devices like the iPhone and the Samsung Galaxy S4 topping all of their smartphone sales matrices.

Going forward, the pressure on telecom networks is unlikely to relent. In addition to smartphones, tablets with 3G and LTE radios are becoming more capable. More consumers are shifting work from PCs to tablets now that the latter feature. relatively powerful processors and long battery life.

In scaling operations to meet this new level of demand, telecoms will count on all computers in the field and in retail stores to work properly. An inopportune crash, malware incident or misconfiguration would hurt sales and loyalty.

Under pressure to sell devices and services and maintain a strong network, telecoms on rely on restore software to keep IT assets in line. With a reboot, the system can be securely recovered. Plus, protection from rootkit injections, key loggers and unauthorized administrators means that machines are completely safe and will not become liabilities to any operation.

Scott Cornell

When he’s not knee deep in blogging and all things tech, Scott spends his free time playing ultimate Frisbee and watching foreign films. An expert in emerging tech trends, Scott always has his ear to ground for breaking news related to IT security.