Chat with Tech Support and more…

1. Integrated Technical Support Chat
The old Feedback button is replaced by the bugle icon and we now have a new Live Chat icon that lets you chat with Tech Support. The icon appears gray if Tech Support is offline and only reachable via email.

               

technical_support_chat

2. Compare Plans & Features
Still deciding which plan is best for you? A new PDF to help our users decide the best Cloud Plan to fit their requirement. It lists the features per bundle and we’ve got this document available now on our website.

http://www.faronics.com/assets/Deep_Freeze_Cloud_Plans.pdf

 

3. Email Notifications for Subscription Expiry
Lastly, we have been notifying customers automatically prior to their subscriptions expiring. We send several emails starting 2 months prior to the expiry.

For more information on these features, please contact your Faronics representative. Don’t forget to click on the Feedback button FeedbackIcon in your Console and give us your ideas – we will try our best to consider them. Vote for your favorite ideas… the more votes, the better the chances of us implementing it!

Heman Mehta

Heman, aka: He-Man, is the "Master of Deep Freeze" and Director of Product Managment. He has been with Faronics for more than 10 years and is (of course) the biggest evangelist of Deep Freeze. When not living the "PM Lifestyle", you'll find him traveling the world—his last count was at about 35 countries visited.