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| 1. What is Faronics Core Console? |
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| Faronics Core Console is a management platform designed to provide administrators the ability to control their Faronics products from a single interface. Currently, Core Console is used to manage workstations running Faronics Power Save and Faronics Anti-Executable. |
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| 2. What are the system requirements for Faronics Core Console? |
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A. Faronics Core Console is supported on Windows Server 2003, Windows XP (SP2 and SP3), and Windows Vista. The following applications have to be installed on the server prior to installing the Faronics Core Console: Microsoft .NET Framework Version 2.0 http://www.microsoft.com/downloads/details.aspx?familyid=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en http://www.microsoft.com/downloads/details.aspx?familyid=B44A0000-ACF8-4FA1-AFFB-40E78D788B00&displaylang=en Management Console 3.0 (MMC3) http://www.microsoft.com/Downloads/details.aspx?familyid=61FC1C66-06F2-463C-82A2-CF20902FFAE0&displaylang=en http://www.microsoft.com/Downloads/details.aspx?familyid=4C84F80B-908D-4B5D-8AA8-27B962566D9F&displaylang=en Microsoft SQL Server The Core Workstation Agent, the client component of the Faronics Core Console, is supported on Windows 2000 SP4, Windows XP (SP2 and SP3), Windows Vista, and Windows Server 2003. Internet Explorer 6 or higher has to be installed on the client workstation prior to installing the Core Workstation Agent. For computers running Windows Server 2003 and Windows XP 64-Bit, the WMI Windows Installer Provider is not installed by default. Therefore, before installing the Core Workstation Agent, the WMI Windows Installer Provider component has to be installed on the workstation. To install the WMI Windows Installer Provider component in Windows Server 2003/ Windows XP x64: - Open Control Panel.
- Go to Add Remove Programs >Add Remove Windows Components > Management and Monitoring Tools > Details.
- Once on the details page, select the WMI Windows Installer Provider and click OK.
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| 3. What is the “Reporting Account” in Faronics Core Console? |
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| The reporting account is a limited user account that is used to accept messages from workstations managed by Faronics Core Console. This account is created locally on the machine running the Core Console and has the minimum rights required for adding the messages from the clients to the Core Console Database. |
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| 4. What is the difference between a Managed Workstation and a Discovered Workstation? |
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| A managed workstation is a computer that has the Faronics Core Console installed and is reporting its status to the database. Managed workstations can be controlled fully by the Faronics Core Console. A Discovered workstation is a computer that is either detected on the local network or discovered in the Lightweight Directory Access Protocol (LDAP) Server or Active Directory. Managed workstations are displayed in both the Managed Workstations node and the Discovered Workstations node of the Faronics Core Console, whereas Discovered Workstations are displayed only in the Discovered Workstations node of the Core Console. |
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| 5. I am trying to deploy the Core Console Agent to my client computers and they appear as failed in the task history, what is going wrong? |
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| There are a number of reasons that could cause a remote install of the Core Agent on a client to fail: 1) If the client is running a firewall package, the appropriate exceptions to allow remote administration of the computer and file and printer sharing has to be enabled. For the firewall that is built into Windows, follow the instructions provided at: http://technet2.microsoft.com/windowsserver/en/library/b8057a7a-a0d3-40b5-8224-ea6a4f5e17231033.mspx?mfr=true 2) If the client is a Windows Vista workstation and is not a member of a domain, the remote User Access Control (UAC) has to be disabled on the client. Faronics Core Console does not support management of Vista workstations that are not members of the domain. More detail on the UAC feature of Windows Vista and its affect on remote administration can be found at: http://msdn.microsoft.com/en-us/library/aa826699(VS.85).aspx 3) The configuration of the account credentials for the workstation may not be correct. By default, the Core Console attempts to connect to the remote workstation using the credentials of the user currently running the Core Console. If this account does not have rights to administer the remote workstation, it is likely that tasks will fail when sent to the managed workstations.
To specify credentials on the remote workstation: - Open Faronics Core Console.
- Right-click the workstation and select Configure Workstations>Configure Credentials.
- The Configure Workstation Credentials dialog is displayed. Specify either a domain administrator or local administrator account for the remote workstation in this dialog.
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| 6. I have installed Faronics Core Console but I cannot deploy my products to the client computers. |
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| Faronics Core Console provides a basic framework for managing workstations and is limited to the ability to reboot, wake, and shut down managed workstations. To extend the functionality of the core console to manage a given product, the appropriate product Loadin needs to be installed. Currently, Faronics Power Save and Anti-Executable can be managed through Faronics Core Console. For products to be deployed on workstations, the Core Agent must first be installed. Clicking the Faronics Core Console node in the tree view of the Faronics Core Console provides a description of the version of Core Console that is installed as well as any product Loadins that have been installed. Once you have installed the required product Loadins on the Core Console and the Core Agent on the workstations, you will be able to deploy the applications without any issues. |
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| 7. Why does Faronics Core Console require an account on the remote computer that has valid credentials? |
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| To ensure that communication between the Core Console and managed workstations remains secure, a number of features found in the Windows Operating system are used to prevent eavesdropping on communication between the Core Console and managed workstations. These security measures require that a valid set of credentials accompany commands sent from the core console to ensure that unauthorized users are unable to take control of managed workstations. |
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| 8. Can I use a separate SQL 2005 server, or a MySQL server to run the Core Console? |
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At this time the Faronics Core Console only supports the use of a SQL Express 2005 . If SQL 2005 and SQL Express 2005 are installed on the same workstation it is possible to select an SQL instance hosted by the SQL 2005 server. However, this configuration is not officially supported by Faronics and may result in unpredictable behavior. Future versions of the Core Console will provide support for the use of third party databases including SQL 2005. |
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| 9. What are the limitations of the SQL Express database used by the Faronics Core Console? |
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SQL Express has a number of limitations as to how many processors and how much memory can be used by the server. However, there is no noticeable impact on the performance of the Core Console. The only limitation is a 4 GB limit on the size of the database. Faronics Core Console only tracks the workstations and their credentials. Product Loadins will add additional data to the database. If you are managing 30,000 workstations from a single Core Console instance using Faronics Power Save, you can safely store data for approximately 13 months before it is necessary to reduce the size of the database. |
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