Sales Engineer

Faronics Corporation has an immediate opening for a Sales Engineer to join our team in Vancouver.

Founded in 1996, Faronics is headquartered in Vancouver, British Columbia and is a privately-held company with nearly 30,000 unique customers using over 10 million licenses in over 150 countries. Faronics has a history of providing excellent value to customers, selling direct and through channel partners to enhance existing relationships, local presence, and value-added services.

Faronics’ security solutions protect endpoints worldwide. Our solutions include Cloud Console, Mobile Device Management, Anti-Virus, Anti-Malware, and Reboot-to-Restore.

Summary:
As the Sales Engineer, you will support Faronics’ sales associates, their partners, and their prospects with technical pre-sales assistance and training.

Job Responsibilities:

  • Host on-line web-based seminars and training on Faronics products
  • Assist sales associates, their partners, and their prospects with any technical pre-sales assistance according to Faronics’ best-practices
  • Maintain current product knowledge
  • Communicate complex technical concepts in layperson’s terms
  • Co-ordinate with Technical Support to refer customers with unresolved issues to Technical Support
  • Identify technical product problems and refer them to Product Management
  • Use Faronics’ tools and processes to manage customer interactions and schedule activities
  • Technical representative for Sales, communicating technical feedback from customers and sales associates to other departments at Faronics
  • Create training materials and presentations for Faronics associates, customers and partners
  • Managing and interpreting customer requirements – listening to clients and using astute questioning to understand, anticipate and exceed their needs;
  • Preparing reports for management
  • Supporting sales and marketing activities by attending off-site trade shows, conferences and other marketing events
  • Occasional on-site visits to existing and prospective customers to facilitate successful product evaluations and deployments

Skill Set:

  • Strong communication skills particularly over the phone and with email.
  • Excellent time management & multi-tasking skills
  • Effective business presentation skills
  • Professional demeanour and personal presentation
  • Professional phone manner
  • Detail- and process-oriented approach to business
  • Problem-solving approach to business
  • Highly motivated

Qualifications & Experience:

  • 5 years+ technical experience, preferably in a pre-sales role
  • Microsoft Certified Systems Engineer (MCSE) desired
  • Proven experience with Windows, Macintosh and Linux operating systems
  • Experience with enterprise network management tools
  • Minimum of 5 years hands-on on-site experience in end-user technical services or support delivery role
  • Hands-on on-site experience working with multi-subnet networks and policy-based network management
  • 5 years experience working in or supporting a sales organization
  • Ability to travel as required (must maintain a valid passport at all times)

Interested applicants should forward their resume and cover letter to hr@faronics.com. While we appreciate the interest of all applicants only applicants selected for an interview will be contacted.

About Faronics Corp.

Faronics delivers software that helps manage, simplify, and secure multi-user computing environments. Our products ensure 100% workstation availability, and have freed IT personnel from tedious technical support and software issues. Fueled by a customer-centric focus, Faronics' technology innovations benefit educational institutions, healthcare facilities, libraries, government organizations and corporations.

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